Mysticus Hand Wash - Hibiscus and Marine Accord - 400ml (2024)

We appreciate your business,and we want you to be truly delighted with your purchase! If you're unhappy for any reason, pleasecontact usso we can work to make things right.

Colour Variance

Please keep in mind that colours shown for our prints andproduct images can vary slightly from each monitor, screen or device.

Damaged or Faulty Products Policy

We're proud of our products and guarantee their quality, andwe do our best toensure they are delivered to you in perfect condition. Mistakes and accidents can happen from time to time. Please rest assured that we will replace any item if it is incorrect, faulty, damaged in transit or vastly different from the product description provided on our website.

If you happen to receivean incorrect orfaulty/defective product, pleasecontact uswithin 7 days of the delivery of the goods, along with a brief description and some helpful photos of the item and thepackaging. This will help us assess the situation and we can discuss this with you. We ask that you please do not dispose of any packaging, as we may require this to have the goods sent back to usviaourtransport carrier at our cost.

Once a claim is approved, we willchoose to eitherrefund or replace these items at our cost, based on our normal production and shipping options.

Damaged Products Policy

If a product is received damaged from shipping when first removed from its packaging,we ask that you pleasecontact usno later than 7 days from receiving delivery of your order.

    We will repair or replace any item that has been received damaged.

    We mayrequireyou to returnanydamaged goods back to us. If so, we ask that you securely pack the faulty or damaged product in its original packaging, so that it is able to be returned to us viaourtransport carrier, at our expense.

    Our insurance policies require photos to enable us to make a claim for damage caused to a package in transit. If you receive a product that is damaged and wish to receive a replacement,it will be necessary toprovide us withphotos of both the damaged product and the packaging, together with your claim so we may process it promptly.

    Picture framescan befragile and need to be handled carefully. If a product is damaged subsequent to delivery, as a result of being accidentally mishandled or dropped, then wemay refuse toprovide any replacement or refund for this.

    Once we've received sufficient information pertaining to a claim, we willbe able to determine whether the productis classified as damaged and will arrange a suitable replacementbased on our normal production and shipping options.When a claim is approved, we will provide you with return shipping approval and provided with shipping carrier details and labels.

    When a damaged product is replaced or refunded, thedamagedproduct then becomes our property and is subject to being returned. Return shipping will be arranged at the expense of Profile.

    The method of return freight will in most cases be, the via the same carrier that made the initial delivery, however we reserve the right to nominate an alternate carrier where we determine this to be appropriate.

    If returning the product please ensure you clearly label the box with our address details, which can be found at theContact Ussection of this website.

    If we do not require theproductsto be returned to us, we may ask you to dispose of the goods and we will still arrange replacementproductsfor you at our expense.

    Replacement products are provided with the same quality guarantee as the returned product.

    Please note, anyproductsreturned to uswithoutour return approvalmaybe returned to you and you will be liable for the cost of postage return.

    Change of Mind Policy

    We appreciate that sometimes you may wish to return an item to us for a refund or exchange, even if there is nothing wrong with the item. If this is the case, just Contact Us no later than 7 days from receiving delivery of your order, and we will provide you with instructions to arrange this process.

    Please note, return postage and safe transit of items are the responsibility of the customer. Refund/exchange is subject to the saleable condition of the items (please consider suitable packaging).The original cost of shipping is not refundable. Any new items ordered for exchange, are subject to new shipping fees.

    Refunds will be processed within 3 days of items being received and confirmed to be in saleable condition.

    We can only provide refunds or exchanges for items that have purchased directly from Profile Australia.

    Exclusions

    Replacements or refunds do not apply if the product has not been handled, installed,used ormaintained in accordance with any instructions provided with the product or as noted on the product listing.

    If the product has been used in a manner other than for which it was designed, to the extent permitted by relevant legislation, Profile expressly excludes any liability for any indirect or consequential loss (including for loss of revenue or loss of use) arising from or in any way relating to the purchase or use of the product.

    To the extent permitted by law, our guarantee will only apply to products used for personal/private use. Using products purchased from us for commercial purposes will result inourguarantee being voided.

    Mysticus Hand Wash - Hibiscus and Marine Accord - 400ml (2024)

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